Once the Developer Portal has been installed, go to the apps tab inside the developer portal and click on Import App.The Developer Portal will be added to your list of apps. Go to the Apps tab on the left pane and locate Developer Portal.Go to your Microsoft teams app or head to.The first thing you'll need to set up the Microsoft Teams integration is to create and install a ServiceDesk Plus MSP app in Microsoft Teams as explained below: Install ServiceDesk Plus MSP App in Microsoft Teams Azure Global administrator/Teams Administrator and Azure Applications Administrator.Make sure you have access to all those areas with the following roles: To set up the Microsoft Teams integration, you will be working on the integration setup of ServiceDesk Plus MSP, Microsoft Teams desktop or web app, and your Azure Portal. You can also use the Application Proxy feature in Azure to host ServiceDesk Plus publicly. Make sure ServiceDesk Plus MSP is hosted on a domain with a valid certificate, run on HTTPS, and publicly accessible. Install ServiceDesk Plus App in Microsoft Teams.By bringing a host of service desk capabilities like incident management into Microsoft Teams, ServiceDesk Plus MSP bridges the gap between IT help desk teams and end users. This integration creates a service desk bot that enables users to view their service desk tickets, view pending approvals, and chat with help desk technicians―all from within their Microsoft Teams accounts. ![]() ![]() Set up ServiceDesk Plus MSP integration with Microsoft Teams to leverage the collaboration app from Microsoft as an additional channel for IT and enterprise support.
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